Case Study - Quick Transfer of Tools for Complex Molded Components Increases Customer Satisfaction
A midsize, market-leading blood management company was having major quality issues with the molding supplier for critical components of its flagship product, resulting in supply chain interruptions and a high rate of customer complaints.
The customer needed to transfer tooling for 3 acrylic, single-use components of a blood transfusion device—a total of 8 multicavity hot runner tools—with an aggressive deadline of 4 months. These were complex components with tight tolerances and more than 20 critical-to-quality (CTQ) requirements.
The customer had worked with Viant before and felt confident that Viant had the technical expertise and resources to meet its needs.
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